This policy explains what Santiago Santiago ("RondaUp", "we") collects when you use the RondaUp website and Service, and what we do with it. We collect only what the Service needs to work, and we do not sell personal data.
What we collect
- Account: your name, email address, password (stored only as a secure hash) and time zone.
- What you monitor: the URLs, settings, client names and status page content you enter, and the results of every check.
- Heartbeat pings: the time, source IP address and user agent of each request to your ping URLs.
- Alert channels: extra email addresses you add, and the Telegram chat ID when you connect Telegram.
- Security records: sign-in sessions with IP address and browser, and a log of account emails sent (with the address stored as a one-way hash) to prevent abuse.
- Billing: handled by our payment provider; we receive your plan and billing status, not your card details.
Why we use it
- to run checks, send alerts and publish the status pages you create;
- to sign you in, keep your account secure and prevent abuse;
- to send account emails such as verification, password reset and billing notices;
- to answer you when you contact us.
We do not use your data for advertising, and this website has no tracking or advertising cookies.
Who processes it
We use a small number of providers, each only for its part of the Service:
- Amazon Web Services (Singapore region), to send email;
- Telegram, to deliver alerts to chats you connect;
- Paddle, our reseller and merchant of record, to take payments;
- Hostinger (virtual private server), to host the Service and its database.
These providers may process data outside your country. We choose providers that protect data under contract.
How long we keep it
- Individual check results: 7 days; hourly summaries: 90 days; daily summaries: 2 years.
- Heartbeat pings: 30 days.
- Alert delivery records: 90 days.
- Account data: for as long as your account exists. When you delete your account, its data is removed within 30 days, except billing records we must keep by law.
Cookies and local storage
The dashboard uses one cookie to keep you signed in. This website stores your light or dark theme choice in your browser. Neither is used for tracking.
Your rights
You can see and change most of your data in the dashboard. You can also ask us for a copy of your data, to correct it, or to delete it, by writing to support@rondaup.com. We answer within 30 days. Depending on where you live, you may also complain to your data protection authority.
Status pages
Status pages are public by design. They show the names you give your services and whether they work, never your URLs or technical details. Visitors to a status page are not tracked.
Security
Connections are encrypted, passwords are hashed, and access to production data is limited. If a breach affects your data, we will tell you without undue delay.
Changes
We will update the date at the top when this policy changes and email account owners about significant changes.
Contact
Privacy questions: support@rondaup.com.